Your privacy is our responsibility

1 What information we collect

We collect various types of information to provide, improve and secure our services. This information falls into two main categories:

1.1 Information You Provide Directly

Information you voluntarily provide when registering an account, making a deposit, or using our services:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay or bank account details
• Transaction history and deposit/withdrawal records
• Information provided when contacting customer support

1.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device identification details
• Browser type, operating system and device information
• Time, date and duration of platform access
• Pages visited and gaming activity logs
• Information collected through cookies and similar tracking technologies
• Referral source (which page you came from to reach our site)

2 Purpose of data use

7t77 uses your information only for specific, legally justified purposes. We process your data for the following reasons:

• Account management: To create, verify and keep your account secure.
• Service delivery: To process gameplay, deposits and withdrawals, and distribute bonuses.
• Identity verification: To confirm age and identity in order to prevent fraud and money laundering.
• Customer support: To resolve your complaints and questions via live chat or email.
• Platform improvement: To analyse user experience and raise service quality.
• Fraud prevention: To detect unusual transactions and ensure account security.
• Legal obligations: Where required to comply with applicable laws and regulations.
• Communications: To send important policy updates or account-related notices.

We never use your information beyond these specific purposes. Selling or renting your data to third parties is against our policy.

3 Data storage and security

7t77 follows the highest industry standards to ensure the security of your personal information. Our security measures include:

• SSL/TLS encryption: All communication between the website and servers is encrypted.
• Encrypted databases: Collected personal information is stored in encrypted form.
• Access controls: Only authorised personnel have access to your data.
• Regular security audits: Security audits are conducted regularly by third parties.
• Firewalls and intrusion detection: Active monitoring to prevent unauthorised access.

Your data is retained for the duration of your active account and thereafter for as long as legally required. Once that period has passed, data is deleted using secure methods.

No method of transmitting data over the internet or of electronic storage is completely secure. We make every effort, but absolute security cannot be guaranteed. Keeping your password confidential and using a strong password is also your responsibility.

4 Sharing information with third parties

7t77 does not sell or rent your personal information to third parties. However, information may be shared in certain specific situations necessary for operating the service:

4.1 Service Providers

Necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical infrastructure, and security services. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activities.

4.4 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. We will notify you in advance should this occur.

5 Cookies and tracking technologies

Our platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functional cookies: To remember your language preferences and display settings.
• Analytics cookies: To collect platform usage statistics and improve the service.

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

6 Your rights

As a user of 7t77, you have the following rights regarding your personal information:

• Access: You have the right to see what information we hold about you. You can view your data by logging into your account or by contacting our support team.
• Right to rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your data be deleted, although some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain circumstances you can request that the processing of your data be limited.
• Right to object: You have the right to object to certain types of processing.
• Data portability: The right to receive your data in a structured, commonly used format.
• Withdrawal of consent: Where data processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, please contact our support team at [email protected]. We will process your request in a timely manner.

7 Protection of children and minors

7t77 services are intended only for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor is using our services, that account will be suspended immediately and all associated data will be securely deleted.

If a parent or guardian believes their child has created an account on our platform, please contact us immediately at [email protected].

8 International data transfers

For operational purposes, your data may in some cases be transferred to servers located outside Bangladesh. In such cases we ensure that:

• The recipient country has adequate data protection laws in place, or
• Contractual safeguards have been put in place to ensure the security of your data.

Wherever your data is stored, the protection standards set out in this privacy policy apply in full.

9 Special protection for payment information

Financial information is the most sensitive, so 7t77 applies additional layers of protection for payment data.

When transacting via bKash, Nagad, Rocket or Upay, your full mobile wallet PIN or password is never stored on our servers. For bank transfers, account details are stored in encrypted form and used only to verify transactions.

Transaction records are retained for as long as legally required for financial transparency and dispute resolution.

10 Policy changes and updates

7t77 may update this privacy policy from time to time. The "Last Updated" date at the top of the policy will always reflect the date of the most recent change.

For significant changes, we will send a notification to your registered email and display a clear notice on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.

We recommend that you review this page regularly to stay up to date with our data protection practices.